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The EU – To stay or not to stay?

The EU – To stay or not to stay?

Well, it’s almost upon us. On the 23rd June UK residents finally get to decide whether Britain should stay in the European Union or not. Many voters are still undecided - or just plain confused - by the options presented amidst the grandstanding of our elected...

Royal Mail – Are their days numbered?

Royal Mail – Are their days numbered?

As the Royal Mail distribute their latest price increase to their customer base it begins to beg the question – “are their days numbered?” Since being privatised by the government back in 2013 the Royal Mail has become a private, for-profit company. But they are...

Carrier Surcharges

Carrier Surcharges

You’d be forgiven from thinking that the courier industry is cut-throat. After all the major players surely must be in a constant battle to win your attention and your business. Every quarter the reps are under increasing pressure to increase revenue, increase their...

5 Golden Rules of Customer Service

5 Golden Rules of Customer Service

Customer service. Now there's a phrase that everyone declares that they've got conquered but have they? And what really is customer service? We've won many awards and accolades for our customer service and yet from time to time we still fall short. That strive for...

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